Issue: Invoice Account of sales order wrong user identified this after fully invoiced

Hi,

Issue: Invoice Account of sales order wrong user identified this after fully invoiced

Solution: It is not possible to change an already posted transaction in any version of AX. This is due to the fact that it should comply with accounting rules internationally.

What to do if you already reported some figures to your accountant and then want to change the invoice because someone did not pay attention on correct entries

You can create a credit note for settling the old wrong invoice and have the amounts reversed.

Then re-create new sales order and invoice again with correct entries.

Reference Credit Note Creation in AX

https://dynamicserppros.com/credit-note-fix-incorrectly-posted-invoice-dynamics-ax-2012/

Solution:

The customer already has the inventory and your correction has not put it back in stock, then it sounds like the simplest resolution is to create a Free text invoice with whatever comments and prices, cross references or attachments you need to satisfy the customer, That will not affect inventory, and you can collect. That is the easiest way. If you do not need to record item related transactions then you can make use of free text invoices, which only create the financial credit note transaction.

Solution:

You can create a credit note for settling the old wrong invoice and have the amounts reversed.

Then re-create new Replacement sales order and invoice again with correct entries.

Steps 1: New Sales order with wrong invoice accountà Auto Reserve à Release to warehouse àcomplete Workà complete Load à Post DNà Post invoice in wrong invoice account.

Step 2: a. Sales and Marketing à All return ordersà New àSelect Customer account and reason for return.

b. Before bringing stock by registration create sales order for this return order by New à Replacement Order which creates exact copy of sales order which is having issue.

Step 3 Bring Stock back to return location

è Select a line and update line àRegistration à

Choose the batch Number which customer is returned

Enter the Location as “Return” (it can be fixed location of item or return location)

Choose the Stock Status and Click Confirm Registration as shown in the above picture

Now the Status will be changed to “Registered”

 è Generate à Post delivery note

è Go to Sales orders à Select Return Order which is created. à Post an Invoice.

è Now stock is in Return Location and move it to Proper fixed location. (Please move the inventory back to its location, Stock is available in Return location) (If Item is good or else write off it from movement journal)

If the first sales order is effectively reversed and scrapped then as far as Ax is concerned the sales order value is gone as is the inventory - so you could adjust the inventory back into stock, and pick it and ship it and re-invoice it in Ax, but there is no need actually physically  pick or ship, because the goods have already been sent.

You may want to attach a note in your system with relative details to explain this for audit purposes later and out some cross reference on the invoice.