D365FO - RETURN SALES ORDER FOR SERVICE ITEM

Hi,

D365FO - RETURN SALES ORDER FOR SERVICE ITEM

If you use a service product then you cannot create a return order because there is nothing to put back into stock.

What is it that you want to achieve with this return order?

Do you want to credit a customer for the warranty charges that you invoiced?

This can actually be achieved without a return order.

Just enter a new line in your SO with a negative qty/amount for the warranty charges and create a new invoice (credit note).

There is no need to go through the complete return order process if you want to create a credit note only.

https://community.dynamics.com/365/financeandoperations/f/dynamics-365-for-finance-and-
operations-forum/361710/you-cannot-create-a-return-order-line-for-a-service-product-that-is-not-stocked/952281